Customer Service Representative

*SUMMARY * The Customer Service Representative will process orders and interact with customers to provide information in response to inquiries about orders, lead times, pricing and expediting.
This position requires a self-motivated, goal oriented and dependable individual to create and maintain on-going relationships.
A sense of confidence and a positive, friendly attitude are important.
*ESSENTIAL DUTIES AND RESPONSIBILITIES* include the following.
Other duties may be assigned.
· Enters customer orders into Epicor ERP system (data entry).
Emails order acknowledgment to the customer.
· Advises customer of changes to pricing, shipping date, anticipated delays, and any additional information needed by customer.
· Edits orders received for pricing and delivery date discrepancies and enters into computer system.
· Processes customer orders/changes according to established department policies and procedures.
· General customer service correspondence by phone or e-mail.
· Provides timely and accurate information to incoming customer order status requests.
· Follows up on orders to ensure on-time delivery.
· Confers with production, purchasing, and shipping to expedite or track missing or delayed shipments.
· May process customer returns according to established department policies and procedures.
· May type quotes and maintain files for all quotes that are processed.
· Other duties as assigned.
*SKILLS AND SPECIFICATIONS *include the following.
* Accurate and strong attention to detail.
* Good organizational skills.
* Strong phone etiquette.
* Good verbal and written professional communication skills.
* Be customer-service focused.
* Manages time effectively and adapts quickly to changing priorities.
* Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute percentages.
* High School Diploma or GED required.
* Previous experience in customer service for a manufactured product is required.
* Working knowledge of Microsoft products including Outlook, Excel and Word (basic to intermediate) is required.
Experience with Epicor is a plus.
*QUALIFICATIONS * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*EDUCATION and/or WORK EXPERIENCE* A minimum of a High School Diploma or GED is required.
An associate’s or bachelors degree in a related field is helpful but not required.
Previous experience in customer service is required.
Working knowledge of Microsoft products including Outlook, Excel and Word (basic to intermediate) is required.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Vision insurance Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to Relocate: * Bechtelsville, PA 19505: Relocate before starting work (Required) Work Location: In person