Manufacturing Customer Solutions Manager

U.
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Axle, Inc.
, a certified ISO company, has been in business for over 100 years and is a family-owned manufacturer of precision axles, shafts and cylinders for Industrial OEM’s.
U.
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Axle provides 100% premium paid health, vision, prescription and dental benefits to its employees and their dependents along with company-paid life and disability insurance and a 401(k) match.
If you are looking for a team-oriented environment that provides an excellent comprehensive benefits package then U.
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Axle could be the right fit for you.
Please visit our website to learn more about U.
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Axle: *www.
usaxle.
com*.
We are seeking a qualified candidate to fill an opening for a *Customer Solutions Manager*.
This position reports directly to the President, is full-time and oversees two direct reports.
The Manufacturing Customer Solutions Manager will orchestrate seamless communication between our manufacturing operations, engineering team, and our valued customers.
As a key liaison, this role plays a critical part in ensuring efficient processing, scheduling, and fulfillment of customer orders while upholding the highest standards of customer satisfaction.
Duties/Responsibilities: * *Customer Interaction:* Engage with customer portals, maintain regular communication to understand needs, address concerns, and provide updates on order status.
Interact with logistics brokers.
* *Forecasting and Planning:* Collaborate closely with the operations manager and engineering team to forecast customer and monthly shipments, strategize purchasing of materials (i.
e.
steel), and ensure timely order fulfillment within the ERP system.
* *Quoting and Order Processing:* Participate in the quoting process for new and repeat jobs, ensuring accuracy and alignment with customer requirements.
Oversee order processing and job quantity variances within our ERP system.
* *Supply Chain Coordination:* Actively contribute to supply chain management.
Coordinate vendor/subcontractor materials and resources to meet production demands while maintaining optimal inventory levels.
* *Issue Resolution and Financial Communication:* Communicate effectively with and assist the finance department with any financial discrepancies or inquiries with customer accounts.
* *Team Supervision:* Provide guidance and supervision to the customer service team, consisting of two direct reports, ensuring a high level of service delivery and fostering a collaborative environment.
Skills/Abilities: * Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent work experience).
* Proven experience in a similar role within a manufacturing or production environment, demonstrating strong customer service and operational coordination skills.
* Experience with shipping documentation including Bills of Lading, Packing Lists, Commercial Invoices, etc.
a plus * Proficiency in ERP systems (Oracle NetSuite a plus) and strong technical aptitude for understanding manufacturing processes and materials.
* Familiarity with Microsoft Office products.
* Excellent communication skills, both written and verbal, with a keen attention to detail.
* Ability to deal with high level executives at the customer/vendor level.
* Ability to multitask, prioritize tasks effectively, and thrive in a fast-paced, small team environment.
Physical Requirements: * Prolonged periods sitting at a desk and working on a computer * Must be able to lift up to 15 pounds at times * Must be able to access and navigate each department at the organization’s facilities including the manufacturing plant floor *Send resumes with salary requirements to: careers@usaxle.
com* EOE _U.
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Axle, Inc.
is an equal opportunity employer.
In order to provide equal employment and advancement opportunities to all individuals, U.
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Axle, Inc makes all of its employment decisions based upon merit, qualifications, abilities and an individual’s conduct and performance.
U.
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Axle, Inc will not make any of its decisions, and will not discriminate against any employee, applicant, or any other covered person because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and transgender status), sexual orientation, age (40 and over), citizenship, past, current or prospective service in the uniformed services, genetic information, having a diploma based on passing a general educational development test as compared to a high school diploma, physical or mental disability, non-job related handicap or disability, known relationship or association with a person who has a handicap or disability, use of a guide or support animal because of blindness, deafness or physical handicap, or any other characteristic protected under federal, state or local law (“Protected Characteristic”).
_ Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift Ability to Relocate: * Pottstown, PA 19464: Relocate before starting work (Required) Work Location: In person