Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people.
Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries.
Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.
Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.
Job Location: Cressona, PA
Job Summary:
Act as the key daily interface with our customers, coordinate responses for information and service requests from the customer, and work with the Account Executive to book profitable business.
Job Responsibilities:
The successful candidate will be accountable for all health, safety, and environmental issues related to this position.
Acquire and maintain a comprehensive working knowledge of the company’s products, markets, policies, organizational, and administrative procedures to respond to customer needs.
Work closely with the Account Executive and manufacturing contacts to develop and pursue business and prioritize internal resources for existing customers to support Hydro customer service and profitability goals.
Responsible for entering orders, providing status checks, and daily quotations to customers across multiple regional plants/teams, platforms.
Follows up on quotations.
Processes complaints from initiation through disposition and credit generation.
Team player working in the group setting to balance WIP in the group.
Engages in the EBS process and contributes to the establishment of standard work practices that eliminate waste, enhance cross-functionality in the cell, and increase team productivity.
Performs other duties as assigned, required, or requested based on current business conditions.
Critical Success Factors:
Critical Thinking Attention to Detail
Out of the Box Thinking Professionalism
Interpersonal Astuteness Standard Success Factors
Managing External Relationships Ability to Multitask
Sense of Urgency Positive Attitude
Reflects our values of Caring, Courage, and Collaboration.
Required Education/Experience:
Previous telemarketing/customer contact and excellent computer skills.
Excellent communication, problem-solving, interpersonal and organizational skills.
Willingness to travel when face-to-face customer contact is required.
Two-year business or related degree preferred
Hydro employees can enjoy several benefits including:
$3000 Retention Bonus (for external hires)
Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
Retirement Savings Plans with Company Match/Contributions
Education Assistance
Bonus Plan Eligibility
Referral Bonuses
Parental Leave
On-site Gym & Café
Care, Courage, & Collaboration
At Hydro We care about our People!
We care about Safety!
Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs.
Building on our three core values – Care, Courage and Collaboration – we target a high performing and sustainable work environment based on inclusion of our differences.
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position.
This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.
If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.
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